Shipping Policy

At FreshByU Supermarket, we are committed to ensuring smooth and reliable order processing and delivery services. Customers are encouraged to provide complete and accurate delivery information during checkout to help prevent delays or delivery issues.

Address Information

To ensure successful delivery, customers are responsible for providing accurate and complete address details, including:

  • Full delivery address

  • Valid phone number

  • Recipient information where applicable

  • Clear delivery instructions if necessary

FreshByU Supermarket will not be responsible for failed deliveries, delays, or additional charges resulting from incorrect, incomplete, or unavailable address information provided by customers.

Order Processing & Delivery

Orders are processed during official operating hours. While we aim to process and dispatch orders promptly, delivery timelines may vary based on:

  • Customer location

  • Product availability

  • Order volume

  • Traffic or logistics conditions

  • Operational or unforeseen circumstances

Orders placed and confirmed before the daily processing cut-off time may qualify for same-day processing or dispatch where applicable. However, same-day delivery or dispatch is not guaranteed.

Delivery Coverage

Delivery services may only be available within selected service areas. Additional delivery charges may apply depending on location and order requirements.

Communication & Updates

FreshByU Supermarket reserves the right to contact customers regarding:

  • Order confirmation

  • Delivery updates

  • Delays or schedule adjustments

  • Verification of delivery information

By placing an order with FreshByU Supermarket, customers acknowledge and agree to the terms stated in this Shipping Policy.